Dan Gottry - Blog

Dan Gottry's Blog

Sunday, September 24, 2006

Patient "Touches" CIGNA Rep

I am in the midst of a similar situation [to yours] with a patient of mine, a BK. She was an old patient of mine that recently found me again. For the past 2 years I have been a Cigna provider and administered great care of her. Prior to her finding me again, she was a Hanger patient and was so displeased with her care.

When I received notification from Cigna stating that my contract was being terminated as of 10/1/06, I imediately got her on the phone and explained the situation. I could imagine tears running down her face, and the anguish in her voice.

I suggested that she call Cigna and voice her anger. She did indeed. She called back several hours later and detailed her conversation. Obviously the Cigna person, medical manager, on the other end was touched and concerned. The Cigna manager said that she was mailing a "Continuation of Care" form to my patient for her to complete and return. Have you ever heard of the "form". I have yet to see it , but will report back after my patient receives this form.

I am both curious and amazed that Cigna reponded so quickly. Maybe they have received complaints similar to mine and beginning to address it. Let's hope for the best.

Sincerely,

Name Withheld

posted by Daniel Gottry at 9:42 AM